Why choose Succession Matters?
Our Claims Process
“Ordinary claims require extraordinary service”
Service Second to None.
It is rare to find a team who are so passionate, professional and dedicated. Succession matters have strong customer focus, which is a truly genuine asset.
Recently my husband, Mark, suddenly and unexpectedly, became ill. He was hospitalized for an extended period of time and then required further time at home to recover. It was months before he could return to work.
As a business owner and agitator driver, our family relied on Mark being fit and well to generate an income to cover our personal and business expenses.
Fortunately we had good advice when setting up Marks income protection policy some years earlier. Like most people, however we never thought we would be in the situation where we would need it.
After contacting Brook, our claims manager, we were immediately put at ease. He took the time to understand our situation and managed our claim with compassion and vigor. He communicated and supported us every step of the way. With Brooks insight and determination he was able to provide us with a positive outcome in a timely manner.
Our financial stress was removed knowing our claim was in capable hands, allowing us time to focus on the more important thing.
We couldn’t thank you enough